Lean Six Sigma for the Office: Integrating Customer Experience for Enhanced Productivity (2nd edition)
By
James William Martin (Author)
Hardback
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Description
Also available on eBook for £44.99. Click here to purchase from Rakuten Kobo
About the Author
James William Martin is a Lean Six Sigma consultant and Master BlackBelt for 25 years and has trained and mentored several thousand executives,champions, Black Belts, and Green Belts in process improvement methodsincluding manufacturing, services, and supply chain applications. Heled successful Lean Six Sigma assessments across Japan, China, Korea,Singapore, Malaysia, Th ailand, Australia, North America, and Europe. Th iswork included organizations in hardware, soft ware, computer security,retail sales, banking, insurance, fi nancial services, measurement systems,automotive, electronics, aerospace component manufacturing, electronicmanufacturing, controls, building products, industrial equipment, andconsumer products. He served as an instructor at the Providence CollegeGraduate School of Business for 20 years. He holds an MS in MechanicalEngineering, Northeastern University; an MBA, Providence College; a BS,Industrial Engineering, University of Rhode Island; several patents; and hehas written numerous articles on process improvement.
More Details
- Contributor: James William Martin
- Imprint: CRC Press
- ISBN13: 9780367503277
- Number of Pages: 344
- Packaged Dimensions: 152x229mm
- Packaged Weight: 453
- Format: Hardback
- Publisher: Taylor & Francis Ltd
- Release Date: 2021-03-23
- Binding: Hardback
- Biography: James William Martin is a Lean Six Sigma consultant and Master BlackBelt for 25 years and has trained and mentored several thousand executives,champions, Black Belts, and Green Belts in process improvement methodsincluding manufacturing, services, and supply chain applications. Heled successful Lean Six Sigma assessments across Japan, China, Korea,Singapore, Malaysia, Th ailand, Australia, North America, and Europe. Th iswork included organizations in hardware, soft ware, computer security,retail sales, banking, insurance, fi nancial services, measurement systems,automotive, electronics, aerospace component manufacturing, electronicmanufacturing, controls, building products, industrial equipment, andconsumer products. He served as an instructor at the Providence CollegeGraduate School of Business for 20 years. He holds an MS in MechanicalEngineering, Northeastern University; an MBA, Providence College; a BS,Industrial Engineering, University of Rhode Island; several patents; and hehas written numerous articles on process improvement.
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